High-precision manufacturing in Germany – since 1918
Data Protection

Privacy Policy

Data controller

The data controller within the meaning of data protection legislation, in particular the EU General Data Protection Regulation (GDPR), is:

Robert Helwig GmbH
Zum Technologiepark 6
15711 Königs Wusterhausen

Telephone: +49 30 6121089
Email: info@hero-berlin.de

Your rights as a data subject

You may exercise the following rights at any time using the contact details provided, in accordance with the EU General Data Protection Regulation (GDPR):

  • Information about the data we hold about you and how it is processed (Article 15 of the GDPR),
  • Rectification of inaccurate personal data (Article 16 of the GDPR),
  • Deletion of your data stored by us (Article 17 of the GDPR),
  • Restriction of data processing where we are not yet permitted to erase your data due to legal obligations (Article 18 of the GDPR),
  • Objection to the processing of your data by us (Article 21 of the GDPR) and
  • Data portability, provided that you have consented to the processing of your data or have entered into a contract with us (Article 20 of the GDPR).

If you have given us your consent, you may withdraw it at any time with future effect.

You may lodge a complaint with a supervisory authority at any time, for example with the competent supervisory authority for the federal state in which you reside, or with the authority responsible for us as the data controller.

A list of supervisory authorities (for the private sector) with their addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Processing activities

Collection of general information when you visit our website

Nature and purpose of the processing

When you access our website – that is, if you do not register or otherwise submit any information – information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, your IP address and similar details.

In particular, they are processed for the following purposes:

  • Ensuring that the website loads without any problems
  • Ensuring the website runs smoothly
  • Ensuring and assessing system security and stability, particularly with a view to detecting misuse
  • to ensure the website is displayed correctly and is optimised

We do not use your data to draw conclusions about your identity. However, we reserve the right to review the server log files retrospectively should there be specific indications of unlawful use.

Legal basis and legitimate interest

Data processing is carried out in accordance with Article 6(1)(f) of the GDPR on the basis of our legitimate interest in improving the stability and functionality of our website, as well as in ensuring system security and detecting misuse.

Recipient

The recipients of the data may include technical service providers who act as data processors for the operation and maintenance of our website.

Retention period

Data is stored in server log files in a form that allows the data subjects to be identified for a maximum of 180 days, unless a security-related incident occurs (e.g. a DDoS attack).

In the event of such an incident, server log files will be retained until the security-related incident has been resolved and fully investigated.

Provision required or necessary

The provision of the aforementioned personal data is not required by law or by contract. However, without the IP address, the service and the functionality of our website cannot be guaranteed. Furthermore, certain services may not be available or may be restricted.

Objection

Please read the information below regarding your right to object under Article 21 of the GDPR.

Getting in touch

Nature and purpose of the processing

Our website features a contact form which can be used to contact us electronically. If a user makes use of this option, the data entered in the form is transmitted to us and stored.

At the time the message is sent, the following data is also stored:

  • IP address of the requesting device
  • Date and time of the enquiry
  • URL from which the request was made

You can contact us via the email addresses provided. In this case, the user’s personal data transmitted with the email will be stored. This includes the date and time the email was sent, the email address, IP addresses and information about the servers involved in the email communication.

You can contact us using the telephone numbers provided. In doing so, we collect log data, which includes your telephone number and the duration of the call.

Regardless of the method of communication you choose, we will record the content of your enquiry. Your data will be stored for the purpose of communicating with you on a personalised basis.

Legal basis

The data is processed on the basis of a legitimate interest (Article 6(1)(f) of the GDPR).

Our legitimate interest in processing your data is to make it easy for you to get in touch with us.

If you contact us to request a quote, your data will be processed for the purpose of taking pre-contractual measures (Article 6(1)(b) of the GDPR).

Recipient

The recipients of the data may include technical service providers who act as data processors for the operation and maintenance of our website.

Retention period

Data will be deleted no later than 180 days after the enquiry has been processed.

Should a contractual relationship arise, we are subject to the statutory retention periods. These are generally 6 or 10 years, in accordance with proper accounting practices and tax law requirements.

Provision required or necessary

The provision of your personal data is voluntary. However, we can only process your enquiry if you provide us with the necessary details and the reason for your enquiry.

Objection

Please read the information below regarding your right to object under Article 21 of the GDPR.

Information regarding your right to object under Article 21 of the GDPR

Right to object on a case-by-case basis

You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(f) of the GDPR (data processing based on a balancing of interests); this also applies to profiling based on this provision within the meaning of Article 4(4) of the GDPR.

If you lodge an objection, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.

Recipient of an objection

Robert Helwig GmbH
Zum Technologiepark 6
15711 Königs Wusterhausen

Telephone: +49 30 6121089
Email: info@hero-berlin.de

Changes to our Privacy Policy

We reserve the right to amend this privacy policy to ensure that it always complies with the latest legal requirements, or to reflect changes to our services in the privacy policy, for example when introducing new services. The new privacy policy will then apply to your next visit.

Questions about data protection

If you have any questions regarding data protection, please send an email to the data controller named above.

Copyright notices

This privacy policy was drawn up with the help of activeMind AG – the experts in external data protection officer (Version #2024-10-25).